Whole Bean Coffee/ Coffee Powder – Coffee is perishable and our whole beans are roasted and ground to order, so we’re unable to accept returns on coffee. But don’t worry—we’re here to help! If there was an error with your order, please contact us at firstname.lastname@example.org within 7 days of your purchase. If you were dissatisfied with your coffee, our team will help you track down your soon-to-be favourites.
Everything Else – If you are dissatisfied with your order in any way, don’t hesitate to reach out to our team within 7 days of purchase. It’s easy—just email us at email@example.com
Cancellation – Our dispatch team starts processing your order immediately after it is received on the website, hence we are unable to cancel your order once it has been placed. However, if you wish to edit your order by making any changes in the grind size or variant, simply contact us within 4 hours of placing your order.